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IT Desktop Support Technician

Job ID 1107

Position Description:

Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries, and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength.

We are seeking anITDesktop Support Technician to join our Information Technology Supports (ITS) group in our Princeton, NJ office.  This person will be responsible for on-site technical support, remote support via the Mathematica Service Desk, and participating in departmental projects.

The working hours for this position are 11am to 8pm, with a 1 hour lunch break. These hours are required to support our west coast offices.

Responsibilities:

  • Installs PC-based software packages on staff computers, such as Microsoft Office and SAS
  • Maintains backup and hardware/software inventory
  • Supports Windows operating environment by configuring initial Window installs, helping users with Windows questions and troubleshooting user problems
  • May assist with server support or network cabling support
  • Other duties may be assigned as needed.

Position Requirements:

  • BA/BS Degree with coursework in Computer Science
  • 1-3 years of experience in the installation and problem-resolution of PC's, printers, and other peripherals
  • Knowledge in the installation and support of a variety of PC-based software packages, such as Microsoft Office
  • Demonstrated ability to support Windows operating environment
  • Ability to deal tactfully and diplomatically with others
  • Flexibility to handle multiple priorities under deadline pressure
  • Ability to work independently for long periods of time
  • Willingness to travel to other locations as necessary
  • A combination of equivalent education and work experience may be substituted for the above requirements
  • Flexibility to work overtime on evenings and/or weekends, if needed
  • As a federal government contractor, all staff working in our central ITS group with access to corporate computer systems are required to successfully undergo a background investigation or security clearance as a condition of employment.

Available location - Princeton, NJ


Various federal agencies with whom we contract require that staff successfully undergo a background investigation or security clearance as a condition of working on the project. If you are assigned to such a project, you will be required to obtain the requisite security clearance.

Please submit a cover letter, resume, and transcripts (unofficial transcripts are acceptable). You will be asked to attach these materials during the online application process. Please click the "Apply Now" icon after the position description to attach your documents.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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  • Information Technology, Princeton, New Jersey, United StatesRemove

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