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Human Services Program Improvement LeadJob ID 990
Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries, and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength.
We are looking for a Program Improvement Lead based in our Oakland, CA office to join our team in the Human Services Division with a focus on delivering evidence-based consulting and training to TANF and other human services agencies. Program Improvement Leads use evidence-informed practices to support and coach agencies as they seek to improve the quality and effectiveness of their services. Program Improvement Leads typically work across multiple domestic policy areas; staff in our Human Services Division conduct research and program improvement activities in family support, child welfare, education, child development, labor, criminal justice, nutrition, and related topics. Program Improvement Leads may also work on primary research studies (e.g. program evaluations), perform secondary research (e.g. analyzing existing data or conducting a systematic review of research), or provide technical assistance on evaluation design and program implementation.
Key project activities for Program Improvement Leads include the following:
- Guide agencies through strategic visioning and planning as they seek to improve program services and operations, including adapting evidence-based practices for use with their population. This typically includes facilitating trainings and workshops in-person and virtually; helping the program prioritize its ideas; and ensuring that the connection between their strategies and outcomes is logical and feasible.
- Conduct site visits and virtual consultations to gather information and analyze results including diagnosing problems, identifying factors that can support or inhibit change, and assessing the program’s readiness for change.
- Support organizations as they pilot test new approaches. This involves collecting and analyzing data as well as developing implementation, quality improvement, and scaling recommendations.
- Provide training and technical assistance to program staff on frameworks for evidence-informed practices and using data to drive decisionmaking.
- Draft a variety of materials, including those used in providing training and technical assistance; memoranda, briefs, or reports summarizing key findings, recommendations for improvement, and practice-focused lessons learned; and implementation guidance, training curricula, and strategic planning tools for practitioners.
- Master’s degree in public policy, public administration, organizational behavior, social work, sociology, or a related field, or equivalent experience
- Experience working in or providing technical assistance and support to human services agencies or non-governmental organizations
- Strong interpersonal skills, including a demonstrated ability to deal tactfully and diplomatically with clients and other external stakeholders
- Excellent oral and written communication skills, including the ability to present, facilitate, and lead trainings for large groups
- Analytic thinking about organizational change: the ability to recognize inefficiencies, bottlenecks, and other factors that get in the way of programs accomplishing their goals
- Patience and flexibility; being open to change (positive or negative) and to considerable variety in programs’ attitudes and capabilities
- Ability and willingness to travel domestically
- Working knowledge of current policy issues in TANF and other human services programs
- Training and experience using human-centered design or design thinking approaches is highly desirable
- Rigorous training in quantitative and/or qualitative research methods is desirable
Applicants must submit a cover letter, resume, writing sample that demonstrates analytic thinking (preferably illustrating research or analysis skills on a policy-related topic), transcripts (unofficial or official), and contact information for three references. You will be asked to attach these materials during the online application process.
Various federal agencies with whom we contract require that staff successfully undergo a background investigation or security clearance as a condition of working on the project. If you are assigned to such a project, you will be required to obtain the requisite security clearance.
Available location: Oakland, CA
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.